Hudson & Brown Residential · Last updated: 2025
This privacy notice tells you what to expect us to do with your personal information when you contact us or use our services.
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. The bases we rely on are:
You can find out more about your rights and any exemptions that may apply on the ICO's website. If you make a request, we must respond within one month.
You can ask us for copies of your personal information and details of how it is used.
You can ask us to correct or delete information you believe is inaccurate or incomplete.
You have the right to ask us to delete your personal information in certain circumstances.
You can ask us to limit how we use your personal information.
You have the right to object to the processing of your personal data.
You can ask us to transfer your information to another organisation or to you directly.
Where we rely on consent, you can withdraw it at any time by contacting us.
To make a data protection rights request, please contact us using the details at the top of this notice.
Hudson & Brown Residential is committed to maintaining the privacy and security of your data in compliance with UK GDPR and the Data Protection Act 2018.
| Data Type | Retention Period |
|---|---|
| Prospective buyers & sellers (no transaction) | Up to 2 years from last interaction |
| Active clients (completed transaction) | 6 years from end of business relationship |
| Contracts, agreements & correspondence | 6 years from transaction completion |
| AML compliance records | 5 years after end of business relationship |
| Invoices, receipts & financial documents | 6 years from end of financial year |
| Tenant applications & reference checks | Duration of tenancy plus 6 years |
| Tenancy agreements | 6 years following end of tenancy |
When retention periods expire, personal data is securely deleted or destroyed. Access to data is limited to authorised personnel within Hudson & Brown Residential.
We regularly review stored data to ensure compliance and minimise the risk of holding outdated information.
To exercise your right to access, correct or erase your data, contact our Data Protection Officer at branch@hudsonbrownresidential.com or call 020 3633 7945.
We do not sell your personal information to any third party.
If you have any concerns about our use of your personal data, please contact us first using the details at the top of this notice. We will do our best to resolve any issues promptly.
If you remain unhappy after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO):